Frequently Asked Questions
Everything you need to know about our lighting solutions and services.
What is the standard lead time for custom cable orders?
Most custom cable orders are processed and shipped within 2-4 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Are your lighting components compatible with international standards?
Yes, our products are designed and certified to meet relevant safety standards. Please check the specific product specifications for voltage compatibility and regional certifications before purchasing.
Can I return a custom-cut length of fabric cable?
Items that are customized or cut to specific lengths are generally non-returnable. However, if there is a quality defect, please contact our support team within 14 days of receipt.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for professional designers?
Absolutely. We offer a trade program for interior designers, architects, and electricians that includes tiered pricing and dedicated support for large-scale projects.
How do I ensure the cable color matches my interior exactly?
While we use high-resolution photography, screen settings can vary. We recommend ordering a sample swatch pack if you need an exact color match for your home project.